Culture, process and systems

How changes in culture create operational problems

“Being taken over has seen big changes. What we never expected was how those changes manifest themselves on the aircraft.”

Situation

A major cargo operator had recently been taken over.  During the changes within the company structure, a strange trend had started to appear with their aircraft.  Previously reliable aircraft were now becoming prone to AOG’s, which in the cargo business is a major concern.

Solution

The operator asked FlyerTech to review their process to determine whether this was a coincidence or if there were other factors at place such as culture.  The report concluded that the cultural and process changes where a factor and that the previous fastidious approach to preventative maintenance was now absent through several changes in human factors.

Results

FlyerTech proposed a number of changes that are being considered by the operator such that the best of both company’s processes is adopted in order to take their high-quality standards forward to ensure greater operational efficiency.

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